Archive: Urban
During the pandemic, the U.S. Social Security Administration leaned into providing more services and processing applications online. But that has furthered the agency’s disconnect with Native Americans living miles from its field offices in rural areas with poor internet access. That’s one conclusion from a new study of the agency’s effectiveness in reaching Native American…
Understanding the Characteristics and Needs of Tribal Community Members for Social Security Delivery
This paper examines the Social Security Administration’s (SSA) ongoing efforts to strengthen its relationship with tribal communities across the U.S. We conducted a descriptive study of service delivery to tribal communities using information from a comprehensive literature review, an analysis of individual- and household-level data from the American Community Survey (ACS), SSA office location data,…
