Tag: My Social Security

Social Security website

By the time Millennials and Generation Z retire, signing up for Social Security online will no doubt be second nature. It’s been a little rockier for the less technologically adept baby boomers. To get a read on retiring boomers’ experiences, the U.S. Social Security Administration funded a survey designed by Jean-Pierre Aubry at the Center…

senior woman using computer laptop inside mini van camper

Retiring baby boomers are increasing the demand for Social Security Administration (SSA) services at a time when budget constraints and retiring staff are limiting the agency’s capacity to deliver them. Online services offer a way for SSA to meet increased demand with fewer resources. However, even as SSA has shifted more personalized information and services…