Tag: Social Security online tools
Understanding the Characteristics and Needs of Tribal Community Members for Social Security Delivery
This paper examines the Social Security Administration’s (SSA) ongoing efforts to strengthen its relationship with tribal communities across the U.S. We conducted a descriptive study of service delivery to tribal communities using information from a comprehensive literature review, an analysis of individual- and household-level data from the American Community Survey (ACS), SSA office location data,…
Retiring baby boomers are increasing the demand for Social Security Administration (SSA) services at a time when budget constraints and retiring staff are limiting the agency’s capacity to deliver them. Online services offer a way for SSA to meet increased demand with fewer resources. However, even as SSA has shifted more personalized information and services…
