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Telephone customer service has become so automated that it can be extremely frustrating to resolve a problem. When it comes to bill collectors, the stakes are high. If the matter isn’t resolved, it can ruin your credit. In this video, Ana, a Cuban immigrant to Miami in the 1970s, hit a wall of silence after…
Do you know the main reason Americans slip into homelessness? Are you aware of the roots of this longstanding crisis? The best way to counter negative views of homelessness is to develop a better understanding of why it exists and who it affects. The Urban Institute has put together a quick quiz to explore an issue that…
