Tag: claiming benefits
Retiring baby boomers are increasing the demand for Social Security Administration (SSA) services at a time when budget constraints and retiring staff are limiting the agency’s capacity to deliver them. Online services offer a way for SSA to meet increased demand with fewer resources. However, even as SSA has shifted more personalized information and services…
In our high-tech world, virtually any transaction or communication can be executed online. Yet, despite the range of services that Social Security offers on its website, two-thirds of older Americans thinking about retiring or planning to start up their benefits speak directly to someone at the agency, either by phone or at a field office,…