Tag: claiming benefits
![senior woman using computer laptop inside mini van camper](https://crr.bc.edu/wp-content/uploads/2023/10/senior-woman-using-computer-laptop-inside-mini-van-camper-1536x1024.jpeg)
Retiring baby boomers are increasing the demand for Social Security Administration (SSA) services at a time when budget constraints and retiring staff are limiting the agency’s capacity to deliver them. Online services offer a way for SSA to meet increased demand with fewer resources. However, even as SSA has shifted more personalized information and services…
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In our high-tech world, virtually any transaction or communication can be executed online. Yet, despite the range of services that Social Security offers on its website, two-thirds of older Americans thinking about retiring or planning to start up their benefits speak directly to someone at the agency, either by phone or at a field office,…