In our high-tech world, virtually any transaction or communication can be executed online. Yet, despite the range of services that Social Security offers on its website, two-thirds of older Americans thinking about retiring or planning to start up their benefits speak directly to someone at the agency, either by phone or at a field office, at some point during the process. For years, the agency has allowed workers to create an online my Social Security account, which helps with retirement planning by laying out their monthly benefit levels, depending on the age they start. This is very useful information when workers are trying to determine how long they might want to wait before claiming their benefits, which can also b…