Tag: Online tools
The brief’s key findings are: The Social Security Administration’s (SSA) online tools could help meet the increasing demand for SSA services, but only half of retirees apply online. A new CRR survey suggests that the share who claim completely online, without contacting an SSA representative, may be even lower – about 35 percent. Going forward,…
Abstract Retiring baby boomers are increasing the demand for Social Security Administration (SSA) services at a time when budget constraints and retiring staff are limiting its capacity to deliver these services. In theory, investing in web-based tools that people can use to serve themselves could help SSA meet the projected increases in demand, even wit…
