Tag: Online tools
Retiring baby boomers are increasing the demand for Social Security Administration (SSA) services at a time when budget constraints and retiring staff are limiting the agency’s capacity to deliver them. Online services offer a way for SSA to meet increased demand with fewer resources. However, even as SSA has shifted more personalized information and services…
The Social Security Administration faces an enormous challenge to maintain its services as retiring baby boomers increase the demand and budget constraints and retiring staff limit the agency’s capacity to deliver. (The number of SSA employees has been cut sharply over time, from 81,000 FTEs in 1985 to less than 60,000 today.) In theory, web-based…
